ORDER POLICY AND PROCEDURES

2 ½ Cups takes pride in all our products and we strive for 100% satisfaction.  We are delighted to complete a custom order for you in order to Bake You Smile!  The following material applies to all orders placed with 2 ½ Cups Cupcakery & Bakeshop. 

Complete Orders

A completed order includes: down payment and all product details, special instructions and materials if applicable.  Any pictures, toppers, ribbons, etc. need to be in our possession at least 3 days prior to pick up date in order to avoid any rush order fees. (See rush order fees under Special Accommodations)  We reserve the right to charge a modification fee for any late changes made to an order that results in the loss of production or labor hours.

 Down Payment

2 ½ Cups requires a 50% deposit on all orders, with final payment due on pick up date.  In the case of delivery, final payment due prior to delivery date.

Order Cancellations

2 ½ Cups kindly request 5 days notice for any order cancellation.  We do understand that at times there is a need for an order to be cancelled.  2 ½ Cups is willing to work with you at these times, however, the following policies and procedures will apply.

            Refunds:  Any and all potential refunds are based on the amount of notice given.  Due to the handcrafted nature of our products all refunds, if applicable, will be provided as an in-store credit. 

            Cancellation fee:  We reserve the right to charge a cancellation fee if insufficient time is given due to potential costs incurred. (i.e. purchase of needed ingredients/supplies, production and/or labor hours)  When applicable, the cancellation fees are withheld from the down payment.

Notice of Cancellations

            More than 5 days notice:  Customer receives a full refund via a gift certificate. 

            (exceptions may apply and are at the discretion of the owner)

            Less than 5 days notice:  Results in loss of a customer’s down payment. 

            If order is paid in full, ½ of the paid total will be given back via a gift certificate.

Guarantee / Disclaimer

2 ½ Cups does all we can to make sure your order is custom made and decorated to your specifications.  Every order is done by hand and subject to the artistic interpretation of our bakers / decorators.  You may provide us with a photograph for inspiration; however, we make no claims for exact duplication of the work done by other producers / decorators.